Please read here for answers to our most commonly asked questions and policies.
If your question is not answered below or you are looking to have custom quilts made, please email us at firstname.lastname@example.org
Our Office Hours are Monday-Friday 9am- 9pm.
Emails will be answered within 24-48 hours. Please do not send multiple emails as this will only delay our time getting back to you. Emails will not be answered on weekends and/or Holidays.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All ready to ship items are usually sent within 2-3 business days. Custom, made to order items can require anywhere from 2-4 weeks. To find out our current turn around time on custom orders, please see the products information found within each product description. All items are shipped via USPS, Monday through Friday. You will receive a tracking notification upon shipment. We do ship internationally but are not responsible for any customs fees incurred.
DO YOU TAKE CUSTOM ORDERS?
Absolutely! Most items in the shop can be personalized or custom made for you. Please email or message us to discuss options. All Quilts in the shop can be done in any of the sizes stated below. Contact us for pricing on custom orders.
DO YOU OFFER SALES, BULK DISCOUNTS OR COMBINED SHIPPING?
We do occasionally have sales through our Facebook, Instagram and newsletter emails. Because every item is handmade, we do not offer bulk discounts at this time.
WHERE IS YOUR SHOP? I AM NEAR KINGSTON- CAN YOU MEET ME OR CAN I COME BY FOR PICKUP?
We do not have a brick and mortar shop at this time. Currently, we only have a closed studio to best focus on serving and creating great products for you. We can not schedule pickups, meet ups or drop offs. All orders must be shipped.
RETURNS AND CANCELLATIONS:
Please be certain of your order as once as creation has begun changes/refunds can not be issued. Each item is hand crafted per your order and is therefore non returnable. Because we work on a first come, first serve basis for our custom quilt orders, deposits are non-refundable. This is to secure your spot in our custom order cue.
COPYRIGHT AND GENERAL DESIGN INFORMATION:
All items and designs are sole property of SewEMG and are copyrighted and protected by law. As SewEMG designers, we retain the right to make changes to our designs/fabric placement and/or color as deemed necessary and at our discretion. Slight variations in size, placement and color may occur as each item is completely handmade. Thank you for respecting our hard work, time and design concepts involved in creating your MADE IN THE USA product.